Refund policy

Returns for Custom-Made and Standard Products

Most Wellmira curtains, blinds and curtain systems are manufactured according to the customer's selected specifications.

Under Article 16(c) of Directive 2011/83/EU, the statutory 14-day right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalised.

For eligible standard, non-personalised products, EU consumers have a statutory 14-day right of withdrawal. Wellmira also offers a voluntary 30-day return period for eligible products, subject to the conditions stated in this policy.

This does not affect your statutory rights if a product is defective, damaged or does not conform to your order.

If you are unsure whether your selected product is eligible for return, please contact us before ordering.

To be eligible for a return, the item must be unused and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at wellmira@wellmira.com.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at wellmira@wellmira.com and send your item to: Vilniaus str. 31, Trakai, VL, 21118, Lithuania.

Shipping
To return your product, you should mail your product to: Vilniaus str. 31, Trakai, 21118, Lithuania.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.